Support

Support / Help Center

Get help with ChessPlay accounts, payments, multiplayer, puzzles, AI practice, bugs, and release questions.

Bug Reports

Include the page or screen, steps to reproduce, expected result, actual result, screenshot or recording, app version, device model, operating system, and time of the issue.

Multiplayer Help

For room, matchmaking, reconnect, draw, resign, timeout, or chat issues, send the room code, both usernames, approximate time, and whether you used web, Android, or iOS.

AI Help

For AI or analysis issues, include the position, difficulty level, side to move, move history, and whether fallback behavior appeared.

Puzzle Help

For puzzle problems, include the puzzle ID if visible, FEN or screenshot, move played, backend response if shown, and whether it involved daily puzzle, next puzzle, hint, or submit.

Account Recovery

Use password reset first. If email verification, password reset, or login still fails, email from the account address so support can verify ownership.

Payment Questions

For supporter or premium issues, include plan, payment method, transaction/reference ID, payment date, and account email. Do not send full card numbers or banking passwords.

FAQ And Response Expectations

Security, account recovery, payment, and deletion requests are prioritized. Response time may vary during launches, weekends, or high-traffic periods.